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How to manage your benefits delivery

Benefits realization is not a subsequent or parallel process to project delivery - but the core process. You commission projects to deliver the benefits.

Yet the methodologies are mainly focused on enabling and supporting the delivery of the projects - not the benefits. We correct this omission.

This Guide takes you through the overall process of delivering the value proposition contained in the business case - and covers the roles of the project and governance team, the business and the PPMO - all of whom need to be fully involved to deliver the value.

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For those accountable for or interested in delivering the value from the project. Our approach shifts the focus from being only on the project to being primarily on the delivery of the benefits.

Most attempts at benefits delivery and realization are half-hearted if they exist at all. More than 50% of the project’s value can be lost through not focusing on benefits realization.

Most benefits do not come from the delivery of the project (as is commonly assumed) but need to be actively planned and delivered. Few organizations have a process for doing this.

When benefits realization management is poorly understood it is poorly managed. One follows the other. This Guide addresses this deficiency by defining the simple process by which

  • benefit accountabilities can be defined (and accepted)
  • benefits delivery is planned - from a known, measurable starting point
  • the delivery of the benefits can be scheduled - so you know when they’re due
  • their progress/delivery status can be tracked 
  • the overall value can be protected and not be lost or destroyed
  • the ‘end of the project’ is managed in terms of value delivered, not just tasks completed.

Benefits delivery is not hard unless you ignore it or make it so. When you understand ‘benefits’ and how they’re delivered, realizing them is easy - as this Guide enables.

You need to ‘keep your eyes on the prize’ and put in place the mechanisms needed to ensure your benefits’ delivery. This Guide tells you how.

How to manage your benefits delivery

  1. Understanding the pre-requisites for benefits delivery management
  2. Understanding the benefits management challenge
  3. Understanding the four levels of benefits measurement
  4. Understanding benefits accountabilities
  5. The end-to-end benefits delivery management process
  6. How to assign accountability for benefits
  7. How to plan for benefits (projects)
  8. How to plan for benefits (business)
  9. How to schedule your benefits
  10. How to track and measure your project’s progress
  11. How to track and measure your portfolio’s benefits and value realization
  12. How to protect the project’s value (governance team)
  13. How to protect the project’s value (project team)
  14. How to protect the project’s value (business)
  15. How to protect the project’s value (PPMO)
  16. How to handover your project to the business
  17. How to verify a project’s handover
  18. How to govern benefits and value realization post project
  19. How to know when your ‘project’ has been completed
  • Project team - to align the project and its delivery to the delivery of benefits
  • Governance team - to actively protect and deliver the full value possible
  • PPMO - to verify and track the value being and due to be delivered even after the end of the project
  • Project Investment Committee/Board - to track the value realized against the business case’s promised value - and understand the causes of any variances
  • Business staff - to understand their role in realizing the benefits they are expected and want from the project
  • Audit - to enable them to track the realization (and any loss) of value from projects and the portfolio.
  • Puts benefits at the forefront of people’s minds, rather than being a hoped for afterthought
  • Provides a simple benefits realization planning and tracking process
  • Provides the processes to ensure the value promised is actually delivered 
  • Enables you to take appropriate action when things go wrong or changes are proposed
  • Ensures everyone associated with the project knows what their role is and how to perform it effectively
  • Enables post-project benefits to not be lost or forgotten, that you pursue them to realization
  • Makes clear when the project can be closed-off and when the post-project governance and benefits realization work can be closed off

Coming soon